FAQ

Can I place an order by phone?

Due to the possibilities of human error, we no longer accept phone orders. Advantages of ordering online includes online tracking of order status, submit warranty returns and you can also collect reward points from your purchase.

When will my order be ready for pick up?

It normally takes 1-2 working days from receipt of payment. Once your order is ready for pick up, we'll give you a call and update your order status. When your order status changes to ready to ship/pick up. It means it's ready for pick up.

How do I check the status of my order?

Log in with your email address and password, click on order status, and then expand the box next to your order.

Certain part of my order in backorder, can I change it to another item or just cancel it?

If you have check that part of your order is under backorder, you may of course change to another in stock item or just cancel the backorder item. You may also contact us to send the items in stock first if you're happy to wait for the backorder. Simply email at support@LAfashiommaxx.com with your instructions.

Can I get a discount on product?

We normally allow discounts if orders are greater than $500 in value or in quantities of over 50.

Why should I buy from you?

We pride ourselves as one of the oldest online computer store in USA. We don't claim to be the cheapest as we plan to be around for years to come. Our customers buy from us because we're dependable and wouldn't disappear overnight. There's no point if you shop for the cheapest and save a few dollars and wouldn't be able do anything if things go wrong.

What payment method do you accept?

We accept VISA, MASTERCARD, Discover, American Express and Money Order.

Is my credit card number secure?

Our site uses an SSL encrypted order form. This means that your order details (such as your credit card number) are encrypted while being transferred from your browser to our web server. We use the same secure procedure to retrieve your orders from our web server. Ordering through the Internet is a safe procedure. For example, it is just as safe as giving your credit card details to a waiter in a restaurant.

How much is the shipping cost?

To find out how much the shipping cost is, add the item you wish to purchase to the shopping cart, and then enter your postal code. Our shipping charge will be determined by weight and postal code.

Are my goods insured?

All orders sent are insured against loss and damage. It is included in the shipping cost.

What do I do if my order doesn't arrive?

You should be able to find the status of your order from our website. Simply login with your email and password, and then click on order status. Your order might be on backorder, with an Estimate time of Arrival date. If your order has been dispatched but you still haven't received your parcel, please visit www.aae.com.au with your consignment number ready, and then click on track and trace.

How Do I return a product?

Please View return Policy Page